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Effective Date: 23-06-2024

At Veenus Flowers USA, we take great pride in delivering your flowers fresh and on time. This policy outlines how we handle shipping and returns for orders placed through https://veenusflowersusa.com.

  1. Shipping Information

Shipping Partner: We ship all floral orders via FedEx to ensure safe and timely delivery.

Delivery Areas:
We currently ship across the United States. Some remote areas may have limited delivery service or longer delivery times.

Delivery Timeframes:

  • Most orders are delivered within 1–3 business days.
  • We do our best to meet your preferred delivery date, but exact timing cannot always be guaranteed due to FedEx logistics.
  • Deliveries are made Monday through Saturday. No deliveries on Sundays or national holidays.

Order Cutoff Times:
Orders placed before 12:00 PM (EST) are typically processed the same day. Orders placed after that may be processed the next business day.

  1. Shipping Charges
  • Shipping fees are calculated at checkout based on your delivery location and product type.
  • Free shipping promotions (if any) will be automatically applied when eligible.
  1. Tracking Your Order

Once your order has shipped, you’ll receive an email with your FedEx tracking number, so you can monitor the delivery status.

  1. Return & Replacement Policy

Due to the perishable nature of our products, we do not accept returns. However, we are committed to ensuring customer satisfaction and will offer a replacement or refund if:

  • Your flowers arrive damaged or wilted
  • The wrong item was delivered
  • Your order was not delivered as scheduled due to our error

Please report issues within 24 hours of delivery and include:

  • Order number
  • Description of the issue
  • Photos of the product received

Email us at: [your email]

  1. Exceptions — When Refunds/Replacements Are Not Available

We cannot offer refunds or replacements if:

  • Incorrect or incomplete shipping address was provided
  • Delivery was refused or recipient was unavailable
  • Flowers were left outside and exposed to extreme weather
  • Minor substitutions were made due to seasonal availability
  1. Cancellations

Orders may be canceled at least 24 hours before the scheduled delivery date. Once your order is processed and shipped via FedEx, it cannot be canceled or refunded.

Questions?
Contact us at:
Veenus Flowers USA
Email: info@veenusflowersusa.com
Phone: 732-986-8768
Website: https://veenusflowersusa.com

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